Blycka AB

Acceptable use policy

Terms of service

Please review our Terms of Service (“ToS”) before obtaining services. By obtaining our services, you are agreeing to abide by the expectations outlined here.

If you have any questions about our Terms of Service, or if you’d like to clarify whether or not your particular desired use is allowed on our services, please contact us before signing up! Thank you!

About us:

Blycka AB is a registered company in the Stockholm, Sweden.
Our office and mailing address is:
Blycka AB
Sankt Eriksgatan 18
112 39 Stockholm

About you:

By signing up for our services, you agree that you are at least 18 years old and that you have the legal capacity to enter into an agreement.

Updates to our Terms of Service: 

By obtaining our services you acknowledge and accept that periodically we may determine it is necessary to make updates to our Terms of Service. These changes are typically to further expand or clarify inclusions and exclusions of our services for your benefit. 

Delivery of Services:

Your services are provisioned and delivered as soon as possible once your order and payment has been received. They can however take up to 72 hours to provision, due to specific considerations of your order.
In the event you placed an order for an above service and you have not received your service details within 72 hours, please check the spam folder of the email address you provided and then contact us for help.

Prohibited Activities (Not Allowed):

Our services are highly flexible in terms of how they can be utilized, here is a non-exhaustive list of prohibited activities.
As mentioned above, if you have any questions about our Terms of Service, or if you’d like to clarify whether or not your particular desired use is allowed on our services, please contact us. By contacting us, your privacy is ensured; our sole intent is to communicate expectations for your benefit.

- Any illegal activities, illegal either in Sweden, or your residing country.
- Utilizing services in a harassing or threatening manner
- SPAM, SPIM, or SPIT activities
- Copyright Infringement and DMCA
- Excessive resource use that disrupts our network or other clients

Clients who utilize services in a prohibited manner may be subject to any of (or a combination of) the following:

- Warning notification (which requires acknowledgement)
- Service or account suspension
- Service or account termination
- Fees (termination, re-activation, suspension, clean-up, or abuse)
- Our cooperation with law enforcement

Shared Hosting Customers are expected to reasonably utilize their hosting space in a manner that is needed to host their public facing website(s) and its core website functionality only. For example, utilizing shared hosting services to serve as a cloud storage locker or to store unrelated backups is prohibited. Additionally, streaming video content is prohibited on shared hosting environments. If you are looking to store backups, set up a cloud storage locker service, host video content to stream, etc - please consider doing this on a VPS instead - contact us and we can help you find a suitable solution. 

Payments:

Chargebacks / Disputed Payments - Chargebacks or payments that are disputed by the financial institution that was utilized in order to issue us payment will be reviewed on a case-by-case basis. While some disputes are unintentional or caused by miscommunication, disputes that are received for clients who receive punitive action for utilizing services in a prohibited manner will receive an Administrative Fee no less than €125 and not to exceed €250 to account for our administrative staff time.

Fraudulent Payments - Services that are acquired by means of fraudulent payments will be immediately suspended or terminated. Notification will be provided along with description as to the nature of whether the service is suspended or terminated. Similar to cancelled services, the data on terminated services are deleted immediately.

Refunds - Refunds are issued on a case-by-case basis since by default no refunds are provided once payment is received. Many or our services incur actual costs to provision, therefore, this is why refunds are not automatically available or granted. Please do contact us if you have any questions. Our intent is to work with each and every one of our clients in a fair manner. Upon request, we will do our very best to accommodate your request and let you know what is possible (and why). Prepayments such as account credit are ineligible to be refunded.

Cancellation and Service-Downgrade Policy:
Cancellations - We require five (5) day written notice of cancellation prior to your service’s renewal date that must be submitted through our client area. Very important to note, please be sure to back up any of your data prior to the cancellation date since upon cancellation the data upon the server is immediately removed for your protection. Please let us know if you have any questions about this. 

Cancellations (For LIR services) - For any services that are specific to LIR services, we require seven one month written notice of cancellation prior to your service’s renewal date for ASN services and three months written notice of cancellation for IPv4/IPv6 services that must be submitted through our client area. Very important to note, please be sure to back up any of your data prior to the cancellation date since upon cancellation the data upon the server is immediately removed for your protection. Additionally please note, that such cancellations are reviewed on a case-by-case basis and that an early termination fee is determined which accounts tailored to the specific details of the service that is being pre-maturely canceled before the contract terms have been satisfied. Please let us know if you have any questions about this. 

Service Downgrades - in the event you are interested in downgrading a service, we require a ten (10) day written notice prior to the service’s renewal date that must be submitted via our ticketing system. Please let us know if you have any questions about this.

Support Limitations:

Overview - Clients are provided best-effort hardware and network support on obtained services. Best-effort technical support is available 12 hours a day, 5 days a week at no charge.

LIR services:

For IP leasing services, the following conditions apply: IP lease terms
For LIR services such as sponsoring your ASN (application) or IPv4/IPv6 PI space, an additional contract will need to be signed that outlines further terms in accordance with RIPE NCC policies.